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Delivery & Returns

Delivery
Spearhead delivers to every area of the UK, both mainland, highlands and islands.

We promise that orders for stock products which are placed before 1pm will be despatched from our national distribution centre the same day on the fastest possible delivery service (next day delivery where available). All orders over £50 are delivered FREE. Orders below £50 are subject to a carriage charge of £5. The minimum order value that we can process is £10. A carriage contribution is chargeable to all offshore islands.

Deliveries will be made either by national carrier, our own company vehicles (specified days only), or in some areas an option of both. We can advise at time of order whether van service is available in your area, and if so, what the next delivery day is to your region.

For deliveries made by national carrier we are able to offer ‘tailgate delivery’ to the reception desk or other similar location at ground floor level only, as vehicles are driver-only manned. Customer assistance may be required to unload vehicles, particularly for heavy and/or bulky items.

Non-stock items that are specially ordered to your specification are non-returnable and will have a longer delivery time. Our team can advise you of specific lead times for your desired products.

Returns
In the event of the Buyer wishing to return Goods, the Buyer must contact the office of ‘Spearhead’ (0345 180 1800), giving the reason for the return, and obtain a Returns Authorisation number which must accompany the returned Goods. No returns will be credited without an Authorisation number.
Goods which have been correctly supplied and that are returned in their original packaging and in a fully re-saleable condition will be credited subject to a 15% handling charge.
Goods manufactured or obtained to special order, or that have been opened, damaged or otherwise rendered unfit for resale, will not be accepted as returns and must be paid for in full.
This policy as outlined above does not affect your statutory rights

VAT
All prices shown are exclusive of VAT. Certain items are eligible to be zero rated in certain circumstances. This can only be done if requested at the time of ordering.

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